Returns

Each product is printed to order, so unless there is a fault with the item we unfortunately can’t accept returns. 

Cancel­lations

Due to the bespoke nature of most of the products we sell, all cancel­lations must be requested within 12 hours of your order being placed. After this time, your order will have entered production. If your order has already entered production within 12 hours of your order being placed then acceptance of cancellation requests will be made at our discretion.­ 

Faulty goods

If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manuf­ac­turing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months.

In all queries relating to faulty goods we will ask customers to provide photographic evidence so we can investigate the issue to help agree with our supplier whether to accept or reject your claim of a fault. Please note that we judge faults based on a tolerance of up to 2cm for print positioning and garment manufacture. These promises do not apply to faults caused by accident, neglect or misuse.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Product descriptions are taken from our suppliers and are, to the best of our knowledge, as accurate as possible. We occasionally check with suppliers to make sure our descriptions are accurate, but cannot guarantee that all product descriptions are accurate at all times. If you are in doubt, or have any questions about product descrip­tions, we advise you to contact marketing@canowater.com  to check the information is accurate before purchasing a product.

Transit damage

All goods are examined in detail prior to despatch to ensure that they leave in perfect condition. However, transit damage unfor­tunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

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